If we have questions about your documents, or requests for further information, we will raise an accounts query.

The query will generally be automatically emailed to you, and you can reply by email, but you can also see outstanding queries within EcoOffice Online.

When you select a query, there is a box available for you to enter the answer and click Save.

You can click the Ledger, Posting or Document buttons to view the relevant information about the transaction we are querying